bgdgo's Privacy Policy
Your personal information matters to us — this policy explains in detail how bgdgo collects, uses, and keeps your data secure.
Introduction & Purpose of This Policy
bgdgo is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how bgdgo ("we", "our", "platform") collects, stores, uses, and protects your personal information.
When you use the bgdgo website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with this policy, we ask that you refrain from using our services.
bgdgo believes that transparency and trust are the foundation of a healthy user relationship. That is why this policy clearly sets out what information we collect, why we collect it, and how we use it. If any changes are made, we will update this page and notify you through the appropriate channels.
What Information We Collect
bgdgo only collects information that is necessary for operating our services, ensuring security, and improving the user experience. We primarily collect two types of information:
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Address (division, district, detailed address)
- Payment information (bKash, Nagad, Rocket, Upay numbers)
- Account password (stored in encrypted form)
Information Collected Automatically
- IP address and device type
- Browser information and operating system
- Site usage logs and session data
- Transaction history and gaming activity
- Information obtained from cookies and tracking technologies
- Data related to user preferences and behavioral analysis
We never store your full payment card number or PIN. All financial information is protected through SSL encryption.
Purpose of Data Use
bgdgo uses the collected information for the following legitimate purposes. We never sell your information to third parties.
Account Management
Your information is used to create, verify, and securely manage your account. It is essential for confirming your identity and preventing unauthorized access.
Transaction Processing
The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
Fraud Prevention
Information is analyzed to protect accounts, detect suspicious activity, and prevent fraudulent transactions.
Customer Support
Account information is used to properly understand your issue when providing support via 24/7 live chat and email.
Service Improvement
Information is used to improve the user experience, add new games and features, and analyze platform performance.
Sending Notifications
Your contact information is used to keep you informed about account updates, transaction confirmations, and important policy changes.
Cookies & Tracking Technologies
bgdgo uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, verify security, and save form data. Disabling these cookies will prevent many features of the site from working.
Analytics Cookies
These cookies help us understand how users interact with the site — which pages are visited most, where issues arise, and so on. This information is used to improve the quality of our service. Data is collected anonymously.
Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit the site's functionality. Continuing to use bgdgo's services is taken as consent to the use of essential cookies.
Sharing Information with Third Parties
bgdgo never sells your personal information. However, in certain circumstances, limited information may be shared with trusted partners:
Payment Processors
Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for the purpose of completing transactions.
Security Service Providers
Limited and anonymized information may be shared with specialized security partners to detect fraud and ensure cybersecurity. These partners are required to comply with bgdgo's strict privacy standards.
Legal Obligations
bgdgo may be required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will make every effort to protect your interests within the limits of the law.
Technology Service Providers
We work with reliable technology partners for cloud storage, server management, and maintaining technical infrastructure. These partners process data according to bgdgo's instructions and cannot use it independently.
Data Security Measures
bgdgo uses industry-leading security technology to keep your personal information protected. Our security framework consists of the following layers:
Data Encryption
Sensitive information stored on servers is kept in encrypted form. Passwords are stored using a one-way hashing method — bgdgo staff cannot view your password.
Access Control
Access to your information is restricted to authorized personnel only. Every access is logged and regularly audited.
Security Incident Response
In the event of a security breach, bgdgo will promptly notify affected users and take the necessary protective measures. To contact us, email [email protected] or use the 24/7 live chat.
Data Retention Period
bgdgo does not store your information indefinitely. After fulfilling a specific purpose, information is deleted or anonymized.
Account Information
Retained for as long as the account is active and for a set period after account closure to meet legal obligations.
Transaction Records
Financial transaction data is retained for an extended period for auditing, dispute resolution, and legal requirements.
Communication Records
Customer service communications are retained temporarily and deleted after a set period.
If you request that your account be deleted, bgdgo will erase all personal information except what is required by legal obligation. To make this request, contact [email protected].
Your Rights
As a bgdgo user, you have the following rights over your own information. To exercise any of these rights, contact our support team.
Right to Access
You have the right to know what information bgdgo holds about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. bgdgo will make the correction within a reasonable time.
Right to Erasure
You can request that your personal information be deleted beyond what is required by legal obligation. In such cases, continued account management may not be possible.
Right to Object to Processing
You can object to your information being used for marketing or statistical purposes. After this request, your data will no longer be used for those purposes.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted, particularly during dispute resolution.
Right to Data Portability
You can request to receive the information bgdgo holds about you in a structured, commonly readable format.
Protection of Minors
bgdgo is a platform strictly for users aged 21 and above. Age is verified at the time of account registration, and we have no intention of ever providing services to minors.
If we become aware that a minor's information has been entered into our system, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please notify us immediately at [email protected] or connect via 24/7 live chat.
Policy Changes & Updates
bgdgo may change or update this privacy policy from time to time. If significant changes are made, we will notify users in the following ways:
Change Notifications
- A notification will be sent to your registered email address.
- The "Last updated" date at the top of this page will be changed.
- For major changes, a special notice will be displayed on the platform.
- Continuing to use the service after changes are made will be taken as consent to the new policy.
If you do not agree with the updated policy, you will have the option to request that your account be closed. If you have any questions about policy changes, please contact our support team.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the bgdgo support team. Our team is able to assist in both Bengali and English.
We always aim to respond to your requests as quickly as possible. For sensitive privacy-related requests, identity verification may be required. For more details, read our FAQ page or Terms & Conditions.